Thank you for choosing Hotel Homes LLC. We look forward to hosting you. Please review the following policies and terms that apply to all reservations nationwide. By completing your reservation, you agree to these terms and any additional booking confirmations, house rules, check-in/check-out instructions, and property-specific guidelines.

Reservation & Payment Policies

Accepted Payment Methods

Major credit cards

Debit cards

ACH transfers

Wire transfers

Payment Schedule

A deposit is due at the time of booking

Remaining balances are due according to the reservation terms provided at booking

Damage Protection Options

Guests may be required to select one of the following:

Non-refundable damage waiver coverage

OR

Refundable security deposit authorization

Travel Insurance

We strongly recommend purchasing travel insurance to protect against unexpected changes or cancellations.

Cardholder Authorization

Guests may be required to provide:

Government-issued photo ID

Credit card verification documentation

By booking, guests authorize Hotel Homes LLC to charge the payment method on file for approved charges related to damages, policy violations, unpaid balances, or additional services.

Cancellation Policy

Direct Booking Reservations

Cancellations made 30+ days before arrival may receive a partial refund minus processing fees

Cancellations made within 30 days of arrival may receive partial or no refund depending on timing

Reservations canceled within 72 hours of arrival are generally non-refundable

Third-Party Bookings

Reservations made through platforms such as Airbnb, VRBO, Booking.com, Expedia, or similar sites are subject to the cancellation policies of those platforms.

No refunds are provided for:

Unused nights

Weather conditions

Personal emergencies

Travel disruptions

Dissatisfaction unrelated to a material issue with the property

Property Rules & Occupancy

Occupancy Limits

Maximum occupancy limits apply to every property and must be followed at all times.

Minimum Booking Age

The primary guest must:

Be at least 21 years old

OR

Be an active-duty military member

Parties & Events

Parties, gatherings, events, and unauthorized group functions are strictly prohibited unless approved in writing.

Quiet Hours

Quiet hours are generally observed between:

10:00 PM – 8:00 AM

Smoking & Vaping

Smoking and vaping are prohibited inside all properties and may also be prohibited outdoors depending on local regulations and property rules.

Additional Fees & Violations

Guests may be charged for:

Unauthorized pets or animals

Excess occupancy

Early check-ins or late check-outs without approval

Smoking or odor remediation

Excessive cleaning

Missing or damaged items

Tampering with safety or smart-home equipment

Violations of HOA, condo, or community rules

Guests removed from a property due to policy violations are not entitled to refunds.

Pets, Service Animals & ESA Policies

Pets

Pets are only allowed with prior written approval and applicable pet fees.

Service Animals

Service animals are accommodated in accordance with applicable federal and state laws.

Emotional Support Animals (ESAs)

ESA requests must comply with applicable laws and may require advance notice and supporting documentation where permitted.

Any animal causing disruption, damage, or safety concerns may be removed from the property.

Smart Home & Security Technology

Properties may use smart-home technology and security devices including:

Exterior security cameras

Smart thermostats

Noise monitoring devices

Smart locks

Pool/spa monitoring systems

These devices are used solely for property protection, safety, and policy compliance. No cameras are placed inside private living areas.

Maintenance & Property Conditions

Hotel Homes LLC will make reasonable efforts to address maintenance concerns promptly.

Temporary interruptions or inconveniences may occur, including:

Internet outages

Utility interruptions

Appliance malfunctions

Construction noise

Weather-related issues

These situations generally do not qualify for refunds unless the property becomes legally uninhabitable.

Pool & Spa Disclaimer

Where applicable:

Pool heating may require up to 48 hours to reach temperature

Water temperatures may vary due to weather conditions

No refunds are provided for pool or spa temperature dissatisfaction

Guest Responsibility & Liability

Guests are responsible for:

Their own actions and the actions of anyone staying at or visiting the property

Damage caused during the stay

Compliance with all local laws and property rules

Hotel Homes LLC is not responsible for:

Lost or stolen personal property

Injuries caused by guest negligence

Personal health reactions related to allergies or environmental sensitivities

Dispute Resolution & Legal Terms

Dispute Resolution

Any disputes related to reservations may be subject to:

Mediation / Arbitration

Applicable state laws and venue requirements

Limitation of Liability

The maximum remedy available for issues related to accommodations is generally limited to the amount paid for the reservation.

Class Action Waiver

To the extent permitted by law, guests agree to resolve disputes individually and waive participation in class actions.

Contact Information

For questions, concerns, or assistance during your stay, please contact:

Hotel Homes LLC

Email: info@hotelhomestays.com

Emergency: Call 911 for emergencies.